Yep, that's what I always hear.
My local dealership in Huntsville has called to try and buy my truck back four times already to put me in a new ride. So.... the last time on the phone I told the lady calling if they could get me into the same paments I had and she said "we can sure try... that shouldn't be a problem" then she ask how much I owe and what my current payment is and I say "zero"....... so then she says "sir you have a nice day" and hangs up on me.
Boy.... what some customer service!!