Unfortunate first post...

[FortyFive]

I love my 2012 Blacktop... she's quick, fast, and loaded. Handles better than the R/Ts. Elegantly evil. Unfortunately, I had issues with my dealer (Wilson Dodge in Winnsboro, SC). Minor paint issues on delivery, they assured me a buff would fix it. First buff didn't get it all out. Second buff resulted in the damage you see in the pictures. They refuse to do anything about it. Since it's a warranty issue, Dodge got involved. The Dodge Regional Corprate rep ("Doug" is the only name they'd give me) declared the buff marks "Commercially Acceptable". By the way, he has NEVER spoken to me, and I don't think he's even seen the car. I sent photos to Corporate, and the customer service guy agreed with me, as well as his supervisor. Next thing I know, I get a call from a NEW CS rep saying the original rep and supervisor had been removed from the case, and that she ("Kat") was taking over. She then said the Rep had closed the case and there was nothing further to be done, nor was there anyone else for me to speak to. I have about 80 pics of the damage all over the car (original paint issues were only in two areas)

I hate having to sue... it's distateful, and shouldn't be necessary. Does ANYONE know how to get around the Regional Rep and get someone at Dodge to listen?

[06redram]

I am going through the same thing with Petco with their shop cart rolling the parking lot that on a hill. They say that they are not liable for the damage. I am going to file docs in at small claims court. Here are pics

[Mitch]

This sounds like a thread for Super Dave aka Parts/Service.

[Lobster]

I am going through the same thing with Petco with their shop cart rolling the parking lot that on a hill. They say that they are not liable for the damage. I am going to file docs in at small claims court. Here are pics

Here is where Petco might be correct- If the Petco is in a plaza that has multiple businesses that use the lot then how can you blame Petco (regardless of if the parking is right in front of them, if there are other businesses there then they will be just as liable). So at that point you might have to go to the city/county to get it fixed.

I had a problem with the neighborhood I used to live in in NC. There were two different stop bars that didn't aligned with the stop sign (one was quite a few feet behind the sign and the other was just in front of the sign). I stopped at the bars (per Florida law, which is where I am originally from) but didn't make a complete stop at the sign because my view of the road/traffic was obscured by a sign and some bushes/trees. I got a ticket from a cop for not stopping at the sign and I had to have a lawyer take pictures to court to get the charges dropped. the pics were taken to the town hall or whatever to fix the problem

[aka_chewy]

Man, that sucks.  As Mitch said, Super Dave works at a Dodge dealership and might have some insight.  Good luck with it.

[RoaminGnome]

Petco is probably not going to do anything. Id go after the owner of the plaza as it is usually their responsibility for the lot itself. Coming form someone that has to deal with that crap now...

The only exception would be on their part of the sidewalk or any where else that is for Petco's use only.

As for the Dodge issue I got nothing